Terms of Service - Plug and AI

Last Updated: December 4, 2025

1. Acceptance of Terms

By installing, accessing, or using Plug and AI ("Service," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, do not install or use the Service.

2. Description of Service

Plug and AI is a Slack application that provides access to multiple third-party Large Language Models (LLMs) including ChatGPT (OpenAI), Claude (Anthropic), Gemini (Google), and 300+ other AI models through a unified interface. The Service enables users to:

Send queries to AI models via @mentions, direct messages, and slash commands
Analyze images using vision-capable models
Generate images using image generation models
Maintain conversational context within Slack threads
Switch between different AI models and providers

Important: AI Accuracy Disclaimer

Plug and AI provides access to third-party Large Language Models (LLMs) including ChatGPT, Claude, Gemini, and others. These AI models may occasionally generate inaccurate, incomplete, misleading, or outdated information.

AI responses should not be relied upon for critical business, legal, medical, financial, or safety-related decisions without independent human verification.
We do not guarantee the accuracy, reliability, completeness, or timeliness of any AI-generated content.
Users are solely responsible for evaluating and verifying AI outputs before acting upon them.
AI models may produce different responses to the same query and may "hallucinate" facts or citations.

3. Slack Platform Requirements

Slack Plan Compatibility

Most Plug and AI features work on all Slack plans, including free:

@mentions in channels — Ask questions with @ai your question
Direct messages — Chat privately with the AI bot
Slash commands — Use /ai to manage settings and check balance
Thread conversations — Maintain context across replies
Image analysis — Upload images for vision-capable models
Image generation — Create images with supported models
Model switching — Choose from 300+ AI models
App Home tab — View balance and manage preferences

Note: The AI agent experience in Slack's app container may require a paid Slack plan. This is a Slack platform limitation, not a restriction imposed by Plug and AI.

4. Account and Eligibility

To use the Service, you must:

Have a valid Slack workspace where you have permission to install apps
Be at least 18 years of age or the age of majority in your jurisdiction
Comply with Slack's Terms of Service

Accounts are created at the workspace level. All members of a Slack workspace share a single credit balance and billing account.

5. Billing and Payment

5.1 Pricing Model

The Service operates on a pay-per-use model:

No monthly subscription fee: $0/month base cost
Usage-based pricing: You are charged based on actual AI API usage (tokens processed)
Pricing: Usage is based on provider API rates; 90% of each payment becomes credits (10% service fee)
Free credit: New workspaces receive $1.00 in free credit upon installation

5.2 Credits and Payments

Credits are purchased in advance via Stripe
90% of your payment amount is added as usable credits (10% service fee)
Unused credits may expire 1 year after purchase
Credits are non-refundable except as required by law
When credits are exhausted, the Service will notify you and limit functionality until credits are added

5.3 Workspace Billing

All users within a Slack workspace share a single credit balance. Workspace administrators are responsible for managing credits and monitoring usage. We are not responsible for usage disputes between workspace members.

6. Acceptable Use

You agree not to use the Service to:

Violate any applicable laws or regulations
Generate, distribute, or facilitate illegal content
Harass, abuse, or harm others
Generate spam, malware, or phishing content
Attempt to circumvent rate limits or usage restrictions
Reverse engineer, decompile, or attempt to extract source code
Impersonate others or misrepresent your affiliation
Use the Service in ways that violate third-party AI providers' acceptable use policies
Generate content that infringes intellectual property rights
Use automated means to abuse the Service beyond normal usage patterns

7. Usage Limits

To ensure fair access and prevent abuse, the Service implements:

Rate limiting: 10 requests per user per minute
File size limits: Maximum 10MB per uploaded image
Supported image formats: JPEG, PNG, GIF, WebP only
Context limits: Conversation history limited to approximately 50,000 tokens

8. Third-Party Services

The Service relies on third-party providers to function:

Slack: Platform for app delivery and messaging
OpenRouter: AI model aggregation and routing
AI Model Providers: OpenAI, Anthropic, Google, Meta, Mistral, and others
Stripe: Payment processing
Cloudflare: Database services and CDN
Heroku (Salesforce, Inc.): Application hosting infrastructure

Your use of the Service is also subject to the terms and policies of these third-party providers. We are not responsible for the availability, accuracy, or policies of third-party services.

Third-Party Trademarks and No Affiliation

Plug and AI is an independent service and is not affiliated with, endorsed by, or sponsored by any of the third-party companies whose services we integrate, including but not limited to: OpenAI, Anthropic, Google, Meta, Mistral, Slack (Salesforce), OpenRouter, or Stripe.

All product names, logos, and brands mentioned are property of their respective owners and are used solely for identification purposes. Use of these names does not imply any affiliation or endorsement.

9. Intellectual Property

9.1 Our Intellectual Property

The Service, including its software, design, logos, and documentation, is owned by Plug and AI and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our permission.

9.2 Your Content

You retain ownership of the content you submit to the Service. By using the Service, you grant us a limited license to process your content solely to generate AI responses to your requests. Your content is processed in-memory only, not persistently stored, and not used for training AI models. See Section 10 (Privacy and Data) and our Privacy Policy for details.

9.3 AI-Generated Content

Ownership of AI-generated content may be subject to the terms of the underlying AI model providers. We make no claims to ownership of AI-generated outputs. You are responsible for ensuring your use of AI-generated content complies with applicable laws and third-party rights.

10. Privacy and Data

Your use of the Service is governed by our Privacy Policy, which describes how we collect, use, and protect your data. Key points include:

Message content is processed in-memory only and not persistently stored
We enable Zero Data Retention (ZDR) by default with AI providers
Billing and account data is stored securely
Your content is transmitted to third-party AI providers to generate responses

11. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. The Service may be unavailable due to:

Scheduled or emergency maintenance
Third-party service outages (Slack, AI providers, payment processors)
Force majeure events
Technical issues beyond our reasonable control

We are not liable for any losses resulting from service interruptions.

12. Disclaimer of Warranties

Legal Notice

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY.

WE DO NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; (C) AI-GENERATED CONTENT WILL BE ACCURATE, RELIABLE, OR SUITABLE FOR ANY PURPOSE; (D) ANY DEFECTS WILL BE CORRECTED.

13. Limitation of Liability

Legal Notice

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLUG AND AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR $100 USD, WHICHEVER IS GREATER.

THIS LIMITATION APPLIES REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

14. Indemnification

You agree to indemnify, defend, and hold harmless Plug and AI and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

Your use of the Service
Your violation of these Terms
Your violation of any third-party rights
Content you submit through the Service

15. Termination

15.1 By You

You may terminate your use of the Service at any time by uninstalling the app from your Slack workspace. Unused credits are non-refundable upon termination.

15.2 By Us

We may suspend or terminate your access to the Service at any time, with or without cause, including for:

Violation of these Terms
Suspected fraudulent or abusive activity
Non-payment or payment disputes
Extended periods of inactivity
Discontinuation of the Service

16. Modifications to Terms

We may modify these Terms at any time by posting the updated version on this page with a revised "Last Updated" date. It is your responsibility to review these Terms periodically. Your continued use of the Service after changes are posted constitutes acceptance of the modified Terms.

17. Governing Law

These Terms are governed by the laws of Poland, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Poland.

18. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Plug and AI regarding the Service and supersede all prior agreements.

20. Contact Us

If you have questions about these Terms of Service, please visit our Support page.